A Legal Intake Specialist receives and qualifies new and prospective clients for law firms. They are responsible for managing the processes of onboarding new clients and evaluating incoming streams of claims and potential clients.
RESPONSIBILITIES:
- Outbound amp; Inbound Calling (Cold Calling)
- Qualify and Signing up potential clients
- Send Retainer Agreement
- Follow up old leads and appointments
- Email and SMS Campaigns
- Request initial documents for cases
- Forward qualified clients to attorneys
- Reviewing client files to verify all outstanding bill and lien amounts
- Negotiate with medical providers to obtain reductions in lien amounts
- Facilitating the signing of settlement releases
- Assist with the drafting and reviewing of legal documents
- Call medical providers to gather initial case information.
Requirements
QUALIFICATIONS:
- High school diploma or equivalent
- At least 2 years of work experience in BPO / Customer Service
- Experience with US Law firms is a plus!
- Must be fluent in both Khmer and English language
- Excellent English (oral and written) communication skills with a very good English accent
- Strong customer service, persuasion, and critical thinking skills
- Proficient with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
- Ability to work with databases and online technological platforms
- Ability to be detail-oriented, diligent, and flexible
- Ability to handle conflicting time demands and focus on task completion with little direction or need for supervisory follow-up
- Ability to work and maintain patience with diversified individuals of various backgrounds and professional competencies
- Committed to maintaining integrity and confidentiality on behalf of clients and the Firm
- Must be open to work during the GRAVEYARD shift in Philippine Time, specifically PDT/PST, EST, CST, and MST
- Must have own Laptop or Desktop (8GB RAM, core 5 above) and with an internet connection of at least 10 Mbps
SKILLS
- Business Communication including Close-to-perfect accent
- Attention to Detail
- Time Management
- Diligent in making follow-ups
- Critical Thinking
- Asking the right questions
- Customer Service
Benefits
SALARY RATE:
- CSR work experience: $4 / hour (40 hrs per week)
- w/ US Law firm experience: $5 / hour (40 hrs per week)
Hold on tight, because we're about to unveil an extraordinary lineup of benefits that will revolutionize your work experience! As a valued member of our team, you can expect:
- Competitive Compensation: Earn a salary rate of US $4 - $5 per hour for a full-time commitment of 40 hours per week. We believe in recognizing and valuing your contributions, ensuring you're rewarded for your hard work
- Performance Bonuses: Our company offers performance incentives to recognize and reward exceptional contributions, motivating employees to achieve their fullest potential and drive overall organizational success
- Thriving Towards Retirement: Build a secure future with our retirement plan, ensuring you're well-prepared to embark on your next chapter when the time comes.
- Health Guardian: Your well-being is our top priority. Enjoy comprehensive health insurance coverage, providing you with peace of mind and access to top-notch medical in your country*.
- Supercharged Wi-Fi Connectivity: Stay connected and productive with a $25 monthly subsidy towards your home Wi-Fi to power through your tasks with lightning speed and efficiency.
- Unleash Your Wanderlust: Take advantage of our generous paid time off (PTO) and paid sick leave policies. Whether it's exploring new destinations or taking a well-deserved break, we've got you covered, ensuring you can recharge and return refreshed.
- Celebrate Your Success: Prepare for an unforgettable anniversary recognition program that celebrates your commitment and accomplishments. Experience the thrill of being acknowledged with special rewards and heartfelt gratitude for your dedication.
Join our dynamic team and embark on an exhilarating journey where your personal and professional growth is nurtured. We're here to empower you with a remarkable suite of benefits that will elevate your experience and propel you toward unparalleled success. Get ready to thrive in an environment that values your well-bein